If there is any rule that could move this e-mail into another folder, the device will not be able to retrieve the encryption key. Simply open the browser and check if you can access your favorite website. This is required to stand the same ground with all partners involved. To make sure that no settings could interfere with the activation process.
It has been proved that deleting the account from the Blackberry server and creating it again could help. Is there any rule in Outlook that could move e-mails from the Inbox?
Is the clock correctly configured? Make sure that the clock is set properly. This message has two possible reasons for appearing: Cause 1 The BlackBerry smartphone user has been added, but activation has not been initiated by the user. Cause 1 This does not to be addressed immediately, request end user to initiate the Enterprise Activation request process from the BlackBerry Smartphone.
Cause 2 Please contact the wireless carrier to ensure the account has the correct provisioning to allow BlackBerry Enterprise Server traffic. Unable to get a connection. Please ensure the BlackBerry Device Server and all its services are running. Out of Cal Licenses. Please contact your administrator and ensure licenses are available prior to activation.
The BlackBerry Device Service has exceeded the number of allowed devices, please add additional license seats to continue. Device Limit Reached. Please contact your administrator and adjust our policy or remove one or more devices currently assigned to your account. The BlackBerry Device Service has exceeded the number of allowed devices.
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